Refund policy

Refunds 

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at gonzofacenyc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Given the nature of the cosmetic and skincare products we sell we do not offer traditional returns. Certain types of items cannot be returned, like perishable goods (such as cosmetics, skincare, bath products), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.